Stephen S.

Stephen S. began their career in 2007 as a Helpdesk Agent at BT Wholesale. Stephen then moved to TalkTalk Business in 2008 as a Broadband and voice help-desk. In 2012, they became a Marketing Event Coordinator at Raisy. In 2014, they were a UK Wholesale Account Manager at Crocs. In 2015, they became a Franchisee at Wheelys Caf\u00e9, where they were responsible for a mobile Artisan coffee start-up. In 2018, they joined Holvi as a Senior Support Manager and Customer Success Manager, where they led the company NPS survey and helped to shape product development and customer satisfaction. Finally, in 2021, Stephen joined Lumoa as a Customer Success Manager, where they are an expert in Voice of Customer and helps clients create meaningful customer experience programs using A.I.

Stephen S. completed a Bachelor of Arts degree in English Literature & Theirtory at Goldsmiths, University of London between 2000 and 2003. Since then, they have obtained certifications from Coursera, LinkedIn, Google, HubSpot Academy, Salesforce, and the Project Management Institute. Specifically, they obtained the Foundations of Project Management certification from Coursera in November 2022, Agile at Work: Planning with Agile User Stories from LinkedIn in April 2019, Building Online Communities from LinkedIn in March 2019, Scrum: Advanced from LinkedIn in February 2019, Google Analytics for Beginners from Google in April 2019, Content Marketing Certified from HubSpot Academy in November 2019, and Scrum Basics from the Project Management Institute.