Melanie Calooy-Ramos

Melanie Calooy-Ramos has diverse work experience spanning several industries and roles. Melanie currently serves as the Operations Manager at LunaJoy (YC W22), where they focus on women's mental health therapy and holistic care. Prior to this, they worked as the Customer Relationship Supervisor at Lingble, where they managed a team of multi-lingual agents and provided end-to-end customer service solutions for a global eCommerce platform.

Melanie also has experience in operations management and customer relationship management. Melanie worked as the FCSI Operations Manager/Customer Relationship Manager (CRM) at Gree Electric Appliances, Inc. of Zhuhai, where they handled customer relationships. Melanie also served as the Contact Center Manager at iCONTACT SOLUTIONS PHILS. INC, where they managed client acquisition, onboarding, and success, as well as training and employee management.

Earlier in their career, Melanie worked as an Operations Management Consultant at CDM Reservations, where they facilitated office set-up and managed recruitment and hiring. Melanie also served as the Operations Manager at IP eGames, where they managed technical support agents and content specialists.

Melanie's experience also includes roles in team management and customer service. Melanie worked as an Associate Manager at MicroSourcing and a Team Leader at Stellar Global Solutions Philippines, Inc., both of which provided call center services to clients abroad. Additionally, they started their career as a Call Center Specialist at Teleperformance, where they resolved customer issues and provided product and service information.

Before entering the call center industry, Melanie worked as a General Manager/Business Development at Woodland, a manufacturing and retail company. In this role, they applied business strategies to stimulate growth and ensure operational efficiency.

Overall, Melanie Calooy-Ramos has a strong background in operations management, customer relationship management, and team leadership, with experience in various industries including mental health, eCommerce, manufacturing, and call center services.

Melanie Calooy-Ramos has a solid educational background. Melanie obtained their Bachelor's degree in Computer and Information Sciences and Support Services from Pamantasan ng Lungsod ng Maynila, which lasted from 1984 to 1988.

In 2008, Melanie also obtained a certification in Lean Six Sigma Yellow Belt (ICYB) from Stellar Philippines, showcasing their dedication to professional development.

Continuing their pursuit of knowledge, Melanie is currently enrolled at the University of Rizal, where they are pursuing a Master of Business Administration (MBA) degree with a focus on Business Administration and Management, General. Their expected completion date for the program is in 2022.

Overall, Melanie Calooy-Ramos has a strong academic foundation and has demonstrated a commitment to supplementing their education through professional certifications.