Sophie Nadolny

Customer Success Operations Manager at Luno

Sophie Nadolny is currently the Head of Customer Operations at Ancient Gaming since July 2024. Previously, Sophie has held multiple roles at Luno, starting as a Customer Service Associate and progressing to Customer Service Lead, Community Team Manager, and ultimately Customer Success Operations Manager. Prior experience includes serving as a Customer Service Manager at Amazon, where responsibilities encompassed team leadership, performance management, and process improvement. Sophie's educational background includes a Bachelor of Arts in Film & Media Studies and a Bachelor of Arts Honours in Film Production from the University of Cape Town and AFDA School of Motion Picture Medium, respectively.

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