Axel Ben Ahmed

Axel Ben Ahmed has extensive work experience in customer care, customer relations training, service delivery management, and customer support. Axel has held roles such as Customer Care Team Lead at Lydia, Customer Relations Trainer at SEIF, Service Delivery Manager and Customer Support Supervisor/Incident Manager at Groupe Sigma, Customer Support Team Manager and IOS Senior/Advisor at Apple, International Sales and Marketing Executive at Eternity Football, and Sales and Development Executive at Crédit Agricole. Axel 'sresponsibilities have included managing teams, prioritizing customer requests, implementing action plans, monitoring KPIs, handling customer complaints, coordinating during crises/technical incidents, providing technical support and customer service, and conducting customer relationship-oriented training.

Axel Ben Ahmed completed a Master of Science degree in International Business Management from The University of Huddersfield in 2010. Axel then pursued a Bachelor's degree in International Business Management from Ecole Supérieure de Commerce de Nantes, which they completed in 2009. Prior to that, in 2008, they obtained a BTS degree in Management des Unités Commerciales from Institut des Métiers de l'enseignement Supérieur. In terms of additional certifications, Axel obtained the certifications "Starting a Memorable Conversation" from LinkedIn in November 2021, "Le langage corporel pour les leaders" from LinkedIn in February 2020, and "ITIL foundation 2011" from AXELOS Global Best Practice in September 2016.