Olivia Rémond

Care Team Lead (b2b & B2c) at Lydia

Olivia Rémond has a diverse work experience. Olivia currently works for Lydia as a Care Team Lead, specializing in both business-to-business (B2B) and business-to-consumer (B2C) interactions. Prior to that, they worked as a Customer Care Expert and Customer Care Specialist, also in a B2B context. In 2018, they had an internship at Promise Consulting Inc as a Junior Market Research Analyst, gaining specialized experience in the luxury, cosmetics, and perfumes industry. Their responsibilities included conducting quantitative and qualitative market research, analyzing study results, and managing consumer meetings. Olivia also has experience as a Tourist Office Advisor at Océanopolis, where they promoted Brest city and its region and provided tourist information in multiple languages. Additionally, they completed an internship at COTRI China Outbound Tourism Research Institute, where they worked as a Marketing and Partnerships Assistant. Their responsibilities included creating marketing materials in English and Chinese, supporting the publication of market reports, and managing communication with partners.

Olivia Rémond earned a Bachelor's Degree in Applied Foreign Languages English/Chinese from Université de Bretagne Occidentale in 2016. Olivia then pursued two Master's Degrees in Chinese European Economics and Business Studies, first from The Berlin School of Economics and Law (2016-2018) and then from Southwestern University of Finance and Economics (2016-2018). Additionally, they participated in the International Chinese Business Program at Ocean University of China in 2015.

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Timeline

  • Care Team Lead (b2b & B2c)

    November, 2021 - present

  • Customer Care Expert B2b

    June, 2021

  • Customer Care Specialist B2b

    August, 2018

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