Deirdre Felton-Smith, SCLA, is an experienced insurance professional with a robust background in claims management and advocacy. Currently serving as a Claims Advocate at Lyft since October 2022, Deirdre has previously held key positions such as Complex Claims Adjuster at The General® and Claims Manager at Leaders Moving & Storage. Additional experience includes roles as Litigation Process Manager and Litigation Manager at Safe Auto Insurance Company, as well as earlier positions at USAA focused on loss reporting and claim handling. Deirdre's educational background includes studies at both Texas State University and Texas Tech University.