Tasha Theophilos

Tasha Theophilos has extensive experience in customer success, support operations, and IT service delivery, currently serving as Head of Customer Success and Support for Lyft Urban Solutions since June 2020. Prior roles at Lyft include Head of Customer Success for Enterprise and Program Manager for TBS Support Operations. Tasha's previous experience includes significant positions at Air Canada, where responsibilities encompassed IT operations, service delivery, and financial aggregation for IT services. Additional experience includes leadership roles at Worldpay managing application support and incident management, as well as various positions at Idea, a division of Modis Canada Inc., focusing on help desk management and service relationships. Tasha holds a Bachelor of Arts in Political Science and a Certificate in Public Relations from McGill University.