Kelly Hill

Escalation Manager at Lyra Health

Kelly Hill, LPC, NCC, CEAP has extensive experience in the mental health field, spanning various roles such as Quality & Insights Manager, Quality Assurance Supervisor, EAP Recovery Consultant, and more. Kelly is currently working as an Escalation Manager at Lyra Health, where they collaborate with teams to resolve escalated customer issues. With a background in Clinical & Counseling Psychology, Kelly has a strong foundation in providing telephonic clinical assessments, consultations, and identifying resources for those experiencing personal or work-related concerns. Their commitment to improving client outcomes is evident through their history of building effective relationships with key stakeholders and delivering quality services.

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Timeline

  • Escalation Manager

    November, 2021 - present