Hillary Ronoh

Hillary Ronoh has extensive experience in IT support and systems engineering, currently serving as the IT Support Services Manager at M-KOPA since October 2014. Responsibilities include managing daily operations of the ICT Support team, leading team development, and improving user support in both on-premise and remote environments. Hillary's background includes roles such as Team Lead for Cloud Services, where strategies for system performance and scalability were implemented, and Senior Systems Engineer, overseeing platform infrastructure health. Prior experience includes positions at Computech Limited, NetHope, Vodacom, and Oserian Development Company Limited, focusing on project management, desktop and server support, troubleshooting, and customer service. Hillary holds a Bachelor of Science in Telecommunications and IT from Kenyatta University and several certifications in networking and Microsoft technologies.