Nawal Braija

Nawal Braija is an experienced professional in administrative coordination and customer service, currently serving as a Help Desk Coordinator at Serco since February 2018. In this role, Nawal manages the helpdesk operations for the Al Mamoura Building in Abu Dhabi, overseeing access permissions and tenant coordination. Prior to this position, Nawal worked for MAB Facilities Management LLC since March 2011, acting as a key liaison between contractors and tenants while handling service requests and ensuring a high standard of customer care. Nawal's earlier experience includes administrative responsibilities at Al Noor Hospital, focusing on patient services, and telecommunication roles at Maroc Interphoning. Nawal holds a Diploma in Specialized Technician from the Institut Supérieur de Technologie Appliquée in Morocco and has pursued further education across various institutions.