Amy Shen

Amy Shen is an experienced Support Technician at Macatawa Bank, where responsibilities include providing Help Desk support for troubleshooting networking, software, and hardware issues, as well as safeguarding against cybersecurity threats. Prior roles include an IT Intern at Macatawa Bank and a Customer Service Representative, where Amy processed over 100 banking transactions daily and identified fraudulent activities. Additionally, Amy has a background as a Barista at Starbucks. Educational qualifications include a Bachelor of Science in Computer and Information Sciences from Grand Valley State University and an Associate of Science in Computer Information Systems from Grand Rapids Community College.