Francis Basilio

Francis Basilio possesses extensive experience in various roles across multiple companies. Currently serving as a Billing Resolutions Analyst at Macquarie Telecom Group since July 2017, Francis handles escalated billing inquiries and disputes while monitoring customer inquiries. Previously, as a Technical Support Specialist at Orcon from March 2013 to March 2016, responsibilities included acting as interim tech mentor, managing supervisor calls, and assisting agents with queries. Earlier experience as a Payroll Specialist at McKenzie Distribution Company Inc. from March 2011 to February 2013 involved monitoring employee records, calculating wages, and performing data entry tasks, showcasing expertise in Microsoft Excel.