John Christopher Castaneda

John Christopher Castaneda has a diverse work experience spanning several years. John Christopher began their career in 2010 as a Customer Service Representative at the Southwestern Community College Bookstore. From 2014 to 2018, they worked at HIT Mobile, Inc. as a Retail Associate Manager, specializing in sales and sales management in the field of consumer technology.

In 2019, John joined MadCap Software, Inc. and held various roles. John Christopher started as a Technical Support Analyst, where they tracked and responded to customer inquiries, guided users through complex workflows, and diagnosed and resolved HTML and CSS code errors. John Christopher then advanced to the role of Technical Support Analyst II, offering comprehensive assistance and troubleshooting support to users, utilizing various software components. Currently, John serves as the Lead Technical Customer Support, where they drive team performance by setting and exceeding goals, implements effective communication strategies, and facilitates regular one-on-one meetings with team members to strengthen team morale.

John Christopher Castaneda attended Southwestern Community College District from 2010 to 2014. John Christopher earned an Associate of Science degree in Computer Installation and Repair Technology/Technician.