Customer Support and Sales

The Customer Support and Sales team at MadCap Software is dedicated to providing exceptional service and solutions to clients using their help authoring tools. This team, comprised of Account Managers, Sales Engineers, and Technical Support Analysts, works collaboratively to address customer inquiries, drive sales growth, manage renewals, and ensure the successful implementation and usage of their products. By fostering strong relationships with clients, the team aims to enhance customer satisfaction and retention while supporting the overall business objectives of MadCap Software.