Peng-Lun Yang

Peng-Lun Yang is an experienced project and quality manager currently employed at Magenta Telekom since October 2013, where responsibilities include serving as a subject matter expert, implementing quality measures, and overseeing contract processes with direct reporting to senior management. Prior to this role, Peng-Lun was a quality manager at T-Mobile, focusing on client information management and complaint resolution. Experience also includes a supervisor position at Orange Austria GmbH, where support and knowledge were provided to first-level agents, along with scheduling and reporting duties. Early professional involvement includes volunteering as a call agent for the American Cancer Society, assisting the fundraising team with various outreach activities. Peng-Lun holds a Bachelor’s degree in Digital Communication from New York University, completed in 2008.