Operations · Full-time · Durban, South Africa
About MagicOrange
MagicOrange is a leader in the IT Financial Management Software market recognised by Gartner with customers and presence in four continents. MagicOrange is a Software as a Service provider currently in a high growth phase. Our mission is to make people and organizations more valuable.
The MagicOrange product is an exciting profitability and cost transparency offering which is pivotal to MagicOrange’s success.
The Role
The Business Analyst role provides strategic business analysis services to business partners. The focus of this position is to work closely with the business units to gain in-depth understanding of customer's business strategy, processes, services, roadmap and the context in which the business operates. This role will be key to understanding the documenting capabilities needed to address business challenges.
The Business Analyst is responsible for reviewing assigned business processes from end-to-end to identify and address operational, financial and technological risks. Identify opportunities to improve efficiency. Primary responsibilities will include a full range of activities from leading small to mid-size projects to assisting project owners on larger more complex projects related to operational business functions that affect team members and providers at the market level.
Responsibilities
Requirement Elicitation & Research
Elicit and clearly document business and systems requirements
Stay current with customer needs and strategies; utilizing formal and informal written communication methods to communicate updates and findings; and facilitating project meetings and presentations to all types of diverse audiences (for example, senior management, Customers, technical staff)
Conduct Market and Competitor analysis in relation to new business requirements.
Identify improvement opportunities (proactive and reactive)
Identify ways to increase adoption and customer satisfaction
Solution Analysis & Design
Solution Delivery
Participate in multiple projects by completing and updating project documentation; managing project scope; adjusting schedules when necessary; determining daily priorities; ensuring efficient and on-time delivery of project tasks and milestones; following proper escalation paths; and managing customer and supplier relationships
Support and align efforts to meet customer and business needs
Assess business process and system inefficiencies
Demonstrated fluency in business processes and process differentiation
Review Development output to ensure it meets with business requirement document and user stories.
Meet with project team regularly to review project deliverables and deadlines
Support system conversions, upgrades, enhancements including bug testing.
Technical Competency
Demonstrate up-to-date expertise in Information Systems and apply this to the development, execution and improvement of action plans by providing advice and guidance to others in the application of information and best practices
Serve as a liaison between Operations and IT to assist or gather business requirements needed for system modifications, enhancement and implementations
Engagement
Manage customer relationships and expectations by developing a communication process to keep others up to date on project results
Provide leadership to team members and peers by collaborating with others; articulating ideas and viewpoints to senior management, peers and others; identifying and initiating projects; managing resources; driving the resolution of issues; and holding self and team accountable for results
Provide and support the implementation of business solutions by building relationships and partnerships with key stakeholders; identifying business needs; determining and carrying out necessary processes and practices; monitoring progress and results; recognizing and capitalizing on improvement opportunities; and adapting to competing demands, organizational changes and new responsibilities
Understand and negotiate needs and expectations of multiple stakeholders
Educational Background
Matric
Degree or relevant technical qualification
Business Analyst Certification (CCBA Level 2) or equivalent (advantageous)
Previous Experience
2 - 3 years solid experience as a Business Analyst or related field
Theoretical and practical project management knowledge
Knowledge of Azure, SQL, Databricks, Angular, JavaScript, would be useful but not required
Skills and Requirements
Strong ability to interact with client business areas to elicit requirements
Excellent data analysis skills
Very good research skills
Excellent presentation skills
Computer literate
Proactive and accurate – attention to detail – quality is not negotiable
Ability to be creative and think laterally
Ability to prioritise tasks and time management skills, ability to work across various projects
Ability to understand and work with different cultures professionally
Strong interpersonal skills
Strong written and verbal communication skills
Ability to follow and suggest improvements to procedures
Ability to communicate both technical and non-technical information, depending upon the audience
What we Offer
An open and collaborative culture with a strong entrepreneurial spirit. The ability to make an impact and see the rewards of your efforts come to life.
Ongoing training on the latest technologies to aid automation for accountants
Be part of a high growth company and product within an expanding industry.
A challenging career in an innovative company.
Opportunity to influence, working in an open climate, close to decision makers at large blue-chip enterprise with the possibility to make a difference
A competitive remuneration package, with flexible pension options
Flexibility to structure your work-life balance within an outcome orientated environment
MagicOrange is an equal opportunity employer, committed to promoting diversity and inclusion in the workplace. We value and appreciate the diverse contributions and perspectives of all our employees.
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