Aran McFarland

Aran McFarland has extensive work experience in the IT industry. Starting in 1999 at United Messaging Inc., they managed the daily operations of a technical support center and successfully grew the department. Aran then worked at HostMySite.com as a Support Services Manager, overseeing a 24/7 support center and managing a team of 30 individuals. McFarland later joined Ricoh Americas Corporation as a Senior Manager and then as the Director of the IT Support Center, where they had overall operations and budgetary responsibilities for multiple key areas of IT operations. Aran implemented processes based on the ITIL framework and started the IT Service Management program. In 2013, they joined Genesis HealthCare as the Director of Rehab Systems - Customer Service. McFarland is currently working at Main Line Health as the System Director of Information Technology, Customer Service, responsible for managing the organization's IT Service Management program strategy and execution. Aran also leads IT Asset Management, Configuration Management, and Change Management. Additionally, McFarland has served in various leadership roles for HDI Philly, including President and Vice President, and has been involved in the HDI Advisory Board and Editorial Board. Overall, McFarland has a diverse range of experience in IT management and has consistently demonstrated strong leadership and strategic skills.

Aran McFarland obtained a Bachelor of Arts degree in Organization Dynamics and Human Performance Management from Immaculata University in the years 2003 to 2007. They also hold several additional certifications, including being a ServiceNow Certified System Administrator (obtained in 2019) and being certified in HDI-PM: HDI Problem Management Professional (obtained in 2016). They also have certifications in Avaya University CentreVu Admin, HDI-SCA: HDI Support Center Analyst Certified, HDI-SCD: HDI Support Center Director Certified, and HDI-SCM: HDI Support Center Manager Certified, although the obtained years are not specified.