Charles Cabrini Armstrong

Manager (lead) Operation Performance, Customer Experience at Malaysia Airlines

Charles Cabrini Armstrong has had a long and successful career in the aviation industry, starting as a Flight Steward with Malaysia Airlines before moving on to various roles such as Lead Trainer in Learning & Development and Customer Experience. Charles Cabrini is known for their expertise in training programs related to cabin crew operations and customer service, with a focus on soft skills and emotional intelligence. Charles has a strong dedication to ensuring the well-being of passengers and encouraging teamwork among crew members. Their extensive training and certifications in various programs have contributed to their success in building positive character in cabin crew and delivering exceptional service on board.

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