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Aishwarya Ravindran

Head of Customer Success & Support at Maltego

Aishwarya Ravindran has a diverse work experience in various roles and industries. Aishwarya is currently the Head of Customer Success & Support at Maltego Technologies, where they lead and scales the customer success and support team for their SaaS product. Aishwarya'sresponsibilities include building and maintaining long-term relationships with customers through global support, onboarding, on-premise engineering, and data integration consulting. Aishwarya also worked as a Maltego trainer at the same company.

Prior to their role at Maltego, Aishwarya was a Business Development Lead at Enmacc GmbH in 2017. Aishwarya also worked as a Product Manager at PreisEnergie GmbH for a brief period in 2017. Earlier in their career, Aishwarya worked as a Data analytics and energy market research professional at enerstorage GmbH from 2016 to 2017. Additionally, they gained experience in business intelligence and development in the Industrial Power Control division at Infineon Technologies in 2015.

Aishwarya's work experience also includes their role as a Quality Specialist at ABB India ltd from 2012 to 2014. In this position, they successfully monitored and coordinated a group of 70 operators, implementing methodologies such as 4Q, LEAN, and 5S to significantly reduce rejection rates.

Overall, Aishwarya has demonstrated their expertise in customer success, support, business development, product management, data analytics, energy market research, business intelligence, and quality management throughout their career.

Aishwarya Ravindran's education history began in 2014 when they pursued an Honours degree in Technology Management at the Center for Digital Technology and Management (CDTM), which they completed in 2016. During the same period, from 2014 to 2016, they also obtained a Master's degree in Power Engineering from the Technical University of Munich.

Additionally, in 2020, Aishwarya obtained a certification in Customer Experience: Service Blueprinting from LinkedIn.

In 1922, Aishwarya attended RV College Of Engineering, where they earned a Bachelor of Engineering (BE) degree in Electrical and Electronics Engineering.

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Previous companies

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Timeline

  • Head of Customer Success & Support

    June, 2018 - present