Darcy Novick

Darcy Novick has a strong work history, with the most recent role being a Customer Service / Client Relationship Manager at Mana Products from 2015 to 2019. Darcy managed a team of six customer service and two processing representatives while overseeing a $100M/year B2B customer service department. Darcy ensured that 80 customers' time-sensitive orders were filled accurately and on time, while also managing 10 individual customer relationships representing $15M in yearly revenue. Darcy recruited, trained, mentored, and developed several team members, many of whom were promoted. Darcy actively maintained a long-term customer base by providing excellent customer service and implementing training policies and procedures. Darcy also created a successful newsletter to improve communication and morale among 900 employees. Before this role, Darcy worked as a Customer Service Representative at Mana Products from 2005 to 2015, managing 15 customer relationships representing $10M annually. Prior to their time at Mana Products, Darcy was an Event Organizer from 2000 to 2005, where they organized up to 400-person events at hotels to recruit customers. Before that, they were a Manager at East Side Comedy Club from 1987 to 1994.

Darcy Novick began their education at John F Kennedy High School from 1979 to 1983. After high school, they pursued an Associate's degree in Accounting at Nassau Community College from 1985 to 1987. Following that, they went on to obtain a Bachelor's degree in Accounting from Hofstra University, completing their studies from 1988 to 1990.