Samuel O'Keefe, CCFE

Samuel O'Keefe has a diverse work experience spanning multiple industries and roles. Samuel most recently worked at Network Coverage as a Customer Success Manager, starting in 2023. Prior to that, they were a Service Delivery/ IT Helpdesk Manager at ACS Services, Inc. from 2023 to 2023.

Samuel's previous experience includes roles such as EUC Senior Engineer, C-Suite IT Support, and Site Administration Leader at Watts Water Technologies from 2022 to 2023. Samuel provided IT support to top executives and mentored IT generalists. Samuel also served as a Senior Systems Engineer at Boston Networks from 2021 to 2022, where they provided support to over 130 clients and mentored junior technicians.

Earlier in their career, Samuel worked as a Windows Deployment Administrator at LogixHealth from 2020 to 2021 and as an IT Specialist T2, Service Desk Lead, and IT Mentorship Pod Lead at Network Coverage from 2018 to 2020. Samuel also held the role of Consumer Services Manager at Kaspersky Lab from 2017 to 2018.

Additionally, Samuel has experience as an Information Technology Consultant at Harvard Medical School in 2016, a Technical Support Coordinator at F5 Networks in 2015, and a Sales Representative and Consumer Support Contractor at Insulet Corporation in 2015.

Throughout their career, Samuel has demonstrated strong leadership and mentoring skills, as well as a dedication to providing excellent customer service and support.

Samuel O'Keefe, CCFE, has a background in Computer Science. From 2008 to 2010, they attended Framingham State University, where they focused on Computer Science without obtaining a degree.

In addition to their formal education, Samuel has also obtained various certifications related to cybersecurity and technology. In September 2021, they received certifications such as "Cybersecurity Fundamentals for Engineers, CCFE" from ConnectWise, "IFCI Expert Cybercrime Investigator" from Udemy, "Jumpcloud Core Certification" from JumpCloud, "Level 2 Intelligence Analyst Certification" from Udemy, "Microsoft MS-900 Certification: M365 Fundamentals" from Udemy, and "TOTAL: CompTIA A+ Certification (220-1001)" from Udemy.

Samuel has also obtained certifications in Google Workspace Administration Specialization from Google, Google Workspace Mail Management, Google Workspace Security, and Introduction to Google Workspace Administration from Coursera. Additionally, Samuel has certifications in Introduction to Microsoft Azure Cloud Services from Microsoft, Managing Cybersecurity Incidents and Disasters from Kennesaw State University, Managing Google Workspace from Coursera, Network Security & Database Vulnerabilities from IBM, Palo Alto Networks Cloud Security Fundamentals from Palo Alto Networks, Palo Alto Networks Cybersecurity Foundation from Palo Alto Networks, Planning for a Google Workspace Deployment from Coursera, Cybersecurity Roles, Processes & Operating System Security from IBM, IT Fundamentals for Cybersecurity Specialization from IBM, and Introduction to Cybersecurity Tools & Cyber Attacks from IBM.