Jeffrey Franklin

Jeffrey Franklin is a seasoned technology operations professional with extensive experience in application support and systems engineering across various sectors. Currently serving as Senior Manager of Tech Ops in Cloud Services at Manhattan Associates, Jeffrey leads a team responsible for client software delivery, application monitoring, and incident management. Previous roles include Lead Production Systems Engineer at UnitedHealth Group, where Jeffrey provided critical support for enterprise applications and monitored application performance. Additional experience includes positions at American Cancer Society, Southern Company, T-Mobile, and teaching roles at multiple academic institutions. Jeffrey holds a Bachelor of Science degree in Management Information Systems from the University of Nebraska at Omaha.