Shannon Baxter

Shannon Baxter has extensive experience in customer experience leadership, currently serving as the Senior Director of Customer Experience at MANSCAPED since February 2021, responsible for the global customer experience department and performance initiatives. Prior to this role, Shannon held the position of Senior Director of Customer Experience at Renovate America from July 2015 to April 2020, focusing on workforce management, CRM operational implementation, and vendor relationship management. Shannon also served as Senior Director of the Contact Center at Corinthian Colleges, Inc./Zenith Education Group from October 2005 to June 2015, overseeing contact center build-out, project management, and fiscal accountability. Earlier career experience includes a role as Senior Customer Service Manager at AT&T Mobile Tel from 1998 to 2005, where Shannon managed significant call volumes and developed teams to enhance productivity and customer satisfaction.