Jacob Frazier is a Customer Success Specialist at MarathonLS since September 2023, focusing on building relationships with customers to meet their lab needs. Prior to this role, Jacob worked at Thermo Fisher Scientific as a Senior Site Specialist, managing inventory tasks and supporting lab implementations. Jacob also served as a Recruiter at ClinLab Staffing and a Customer Experience Associate at DraftKings Inc., where customer satisfaction and problem resolution were prioritized. Early career experience includes work as a Phone Technician at Partners Technology, where Jacob specialized in the installation and troubleshooting of phone systems. Jacob holds a Bachelor of Commerce in Digital Communication and Media/Multimedia from Worcester State University and a certificate in Electrical and Power Transmission Installation from Quinsigamond Community College.
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