Cindy Hoops-Luna

Cindy Hoops-Luna is an accomplished professional with extensive experience in customer operations and leadership roles at Maritz, where tenure spans from January 2007 to the present. Currently serving as the Director of Contact Center Operations, Cindy specializes in enhancing customer experience through effective team mentorship and performance coaching. Previous roles at Maritz include Senior Customer Operations Manager and Customer Operations Manager, where responsibilities encompassed strategic planning, client training programs, and project management across numerous loyalty programs. Earlier experience includes positions at Anheuser-Busch, focusing on direct marketing initiatives and customer service management. Cindy holds a Bachelor of Science in Marketing and an MBA in Business from Fontbonne University.