Elsa Leduc

Elsa Leduc is a seasoned professional in CRM and customer engagement, currently serving as Head of M&S Food CRM, Design & Online Editorial at Marks and Spencer since October 2018, following significant roles including Head of CRM & Personalisation and Senior CRM & Loyalty Manager. With prior experience as a CRM & Loyalty Consultant at Capgemini Consulting, Leduc has consistently focused on creating innovative customer-centric experiences and optimizing value propositions across channels. A tenure at Marks and Spencer from 2013 to 2018 involved key contributions to loyalty strategy and campaign management, while earlier roles at Sephora, Kraft Foods, SFR, Groupe AB, and Editions Gallimard have solidified expertise in international CRM initiatives, strategic communications, and brand management. Leduc holds a Master’s degree in Management, Communication, and Marketing from NEOMA Business School and has furthered education at Harvard University and RWTH Aachen University.