Kacey Felila Tolua

Kacey Felila Tolua is a Senior Director at Marriott International, leading technology solutions and product strategy for the CEC Center of Excellence since October 2019. Tolua has demonstrated expertise in automation channels and self-service technologies, achieving significant cost savings and successful transitions in operational efficiency. Prior to Marriott, Tolua held leadership roles at eBay, where responsibilities included implementing global CRM and continuous improvement programs, and Convergys, overseeing performance management systems for major corporations. Early career experience includes supervisory roles at Modus Media International, focusing on training, quality, and operational excellence. Currently pursuing a Bachelor of Science in Computer/Information Technology Administration and Management at Western Governors University.