James Gould

James Gould is a skilled technical support professional with extensive experience in IT and customer service. Currently serving as a Technical Support Agent at Marshall since July 2022, James has previously held positions including Information Technology Support Engineer and Service Desk Agent at Scientia.Ltd, providing customer-facing support for bespoke software. Prior to that, James worked as an IT Technician at kwiboo, managing IT infrastructure and providing client support. Earlier career roles included Support Worker and Shift Leader at The National Autistic Society and Senior Carer and Health and Safety Officer at Healthcare Homes Group Limited. James also served as a Special Constable with Norfolk Constabulary. Currently pursuing a Bachelor of Science in Computing & IT at The Open University, expected to complete in October 2026.