CRM Program Manager

Location: Remote Reporting to: Delivery Practice Lead

Who We Are Massive Rocket helps companies unlock their potential and skyrocket their growth through digital consumer engagement. We specialize in deploying marketing automation (CRM) with Braze, leveraging advanced technologies like Snowflake, Segment, and mParticle to enhance data connectivity, and integrating Braze with customer applications (Mobile and Web) for a seamless consumer experience. Our projects are Agile-driven, utilizing sprints for efficient and dynamic development.

What We Offer 💨 Fast-moving environment – you will never stop learning and growing ❤️ Supportive and positive work culture with an emphasis on our values 🌍 International presence – work with team members in Europe, the US, and around the globe 🪐 100% remote forever 🌴 Flexible Vacation Policy 🧗🏼‍♂️ Career progression paths and opportunities for promotion/advancement 🍕 Organised team events and outings

What we’re looking for As a CRM Program Manager at Massive Rocket, you are responsible for leading complex programs and projects across multiple Massive Rocket, client, and vendor teams. Your goal is to drive customer satisfaction through CRM program management excellency.

In your role, you will manage and govern program budgets, build and allocate kick-ass project teams, and drive their delivery toward complete project execution.

You will report program and project statuses and risks. You will proactively spearhead risk resolutions and track/report mitigation actions.

You will, in a structured way, keep internal and external stakeholders updated on the program and project statuses by sending regular progress reports, facilitating Steering Committees.

You will connect the client with Massive Rocket Solution Architects, Business Analysts, and Product Manager and facilitate the collection, review, and approval of customer business and system requirements.

You will bring your CRM knowledge to bear on your programs and have meaningful discussions with crm professionals on whether the strategy aligns with the client's goals, addresses challenges, and fundamentally evolves their current communications.

Responsibilities • Delivery Dynamo: Ensures successful delivery of programs, projects, and services. Manage project timelines, resource allocation, and risk mitigation • Customer Success Strategist: Craft comprehensive customer solutions encompassing Business Cases, ROI for key initiatives, Strategy, Architecture Approach, Training Programs, and Project Plans – maximizing impact and value. • Roadmap Strategist: Proactively identifies next work streams, flesh out requirements, estimate, prioritize, and include into the roadmap. • CRM Transformation Master: Design and deliver programs that help customers maximize their CRM investment, achieving faster results and building unshakeable confidence in the platform. • CRM Evolution: Identify opportunities to enhance the CRM platform through configuration, customization, or new features. • Integration Strategist: Oversee integrations between CRM and other critical business systems to ensure seamless data flow. • Engagement Specialist: Build strong relationships with clients and internal stakeholders, understanding their needs and managing expectations. • Agile Catalyst: Drives Agile mindset and methodology within Program Teams. • Process Guru: Optimizes program/program processes and workflows. Embraces Massive Rocket's agile development philosophy. • Efficiency Expert: Champion of Massive Rocket's best practices and streamlined processes. • Solutions Specialist: Participates in sales discovery calls, helps flesh out SoW and timelines for programs, and identifies needed resources.

Experience • Minimum 5+ years of experience in program management for CRM projects. • Proven track record of successfully managing and delivering complex, multi-team programs on time and within budget. • Excellent communication, collaboration, and interpersonal skills, with the ability to build strong relationships across diverse teams. • Establishing and maintaining the client relationship and managing senior client expectations, increasing client satisfaction and engagement. • Demonstrated ability to lead and motivate teams, fostering a culture of ownership and accountability. • Strong problem-solving skills, with the ability to identify and resolve complex program issues. • Proficiency in project management tools and methodologies, such as MS Project, Jira, or Asana. English at C1 level

CRM Knowledge: • Working knowledge of CRM fundamentals specific to Braze • Familiarity with relevant technologies within the Digital Consumer Engagement space, such as Data Warehouses (Snowflake) CDPs (mParticle), machine learning, CRM ( Braze)

If you're ready to launch your career to new heights at a company fueled by passion and innovation, we want to hear from you!