Dave Harkess is a seasoned executive in contact center operations with extensive experience in the healthcare and business process outsourcing sectors. Currently serving as Vice President of Contact Center Operations at MAXIMUS since September 2017, Dave oversees customer service for over 35 million annual callers and leads a team of more than 12,000 professionals across 11 locations. Prior to MAXIMUS, Dave held the position of Vice President of Operations at General Dynamics Health Solutions, where responsibility included contact center oversight across 12 locations. Earlier roles include Senior Director of Operations at Vangent, Inc., and Senior Relationship Manager at Capital One Services, where Dave managed offshore contact center operations. This comprehensive leadership background is supported by a solid educational foundation from the University of Virginia Darden School of Business.
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