Victoria Imola

Victoria Imola has a diverse work experience, primarily in the financial industry. Victoria started their career in 2001 as an Administrative Specialist at Scotiabank, where they worked until 2006. In 2006, they joined MCAP and held various roles over the years, including Bilingual Mortgage Specialist, Supervisor, Servicing Operations, Manager, Servicing Operations, Manager, Contact Centre, Training Specialist, Manager, Servicing Operations, Associate Director, Servicing Initiatives, Director Sales Operations, Director, Renewals, Director, Shared Services, and currently, Sr. Director, Shared Services. Their roles have spanned across customer service, operations, sales, and management.

Victoria Imola obtained a Certificate in Organizational Leadership from Harvard Business School Online in 2023. Victoria also completed Executive Education in Leadership from Queen's University in 2015 and became a Certified Facilitator from Langevin Learning Services in 2012. Their undergraduate education includes a Honours BA in Kinesiology & Physical Education from Wilfrid Laurier University, which they completed from 2001 to 2005. In 2018, they obtained a certification in Cultivating a Growth Mindset from LinkedIn.