Valeria Alay

Valeria Alay currently serves as a Quality Analyst and Health Service Specialist at MDLIVE, an Evernorth company, since March 2019. Responsibilities include ensuring customer satisfaction through effective communication, documenting account information, maintaining performance standards, and ensuring compliance with laws and HIPAA regulations. Valeria's role also involves submitting improvement ideas to management and supporting the implementation of new policies and procedures. Previously, Valeria worked at Panera Bread from July 2014 to March 2019, starting as an Associate and advancing to Shift Supervisor, where duties included managing customer relationships, enforcing operational procedures, and maintaining a positive work environment.