Ashley Kelm

Ashley is responsible for spearheading the Pioneer Business Unit within the operations organization. She and her team are responsible for the seamless transition from the implementation phase, in-lifecycle management, and technical services configuration for our clients. As the VP/GM of the Pioneer Business Unit, she has oversight of all operational lifecycles. The Business Unit structure allows for full management control for our operational leadership and gives Ashley the ability to ensure we provide the best service experience possible for all our clients’ services.

Ashley joined Calero-MDSL in early 2020 and since then has utilized her Six Sigma Black-Belt (University of San Diego) and 17 years of experience within operations to manage continual improvement opportunities. Prior to joining the Calero-MDSL Team, Ashley oversaw the Global Service Delivery department at AOTMP where her teams consulted both the enterprise and vendor environments on best practice procedures. Additionally, she was a divisional head within the Business Process Outsourcing (BPO) space, assisting organizations properly structure outsourcing strategies that helped them meet their internal corporate needs and maintained best in class service for their customers.