Rob Chesman

Rob Chesman has over 23 years of work experience in customer experience and operations management roles in various companies. Rob'smost recent position is as the Head of Customer Experience at Mears Group PLC, a role they started in September 2021. Prior to this, they worked as an interim Head of CX at CLOUD NINE from March 2021 to September 2021. From December 2019 to March 2021, they were the Head of Customer Operations at Holiday at Home Ltd. Before that, they held the position of Head of Transformation (Customer Services) at Nationwide Building Society from August 2015 to September 2018. Rob also served as the Head of Customer Field Services at Dŵr Cymru Welsh Water from January 2013 to August 2015. From January 2011 to January 2013, they worked as the Head of Customer Operations at OVO. Rob began their career at Thames Water, where they worked as the Customer Operations and Metering Manager from June 1998 to June 2007. Prior to that, they also held the position of General Manager - Customer Operations at Severn Trent from June 2007 to December 2011.

Rob Chesman's education history includes attending the University of Bradford and Barnard Castle, but no specific degree or field of study has been mentioned. Rob has also obtained a PRINCE2 certification from AXELOS Global Best Practice.