Larry J.

Larry J. is a seasoned Global Program Manager at Medallia, with a focus on Customer Success, Digital Solutions, and Experience Analytics since September 2021. With extensive experience collaborating with Fortune 500 companies in sectors such as telecommunications, luxury automotive, banking, and insurance, Larry J. leads the strategic design and implementation of advanced digital solutions via the Medallia Experience Cloud. Previously, as the Digital Insights & Analytics Web & App Medallia Solutions Lead at Vodafone, Larry J. was instrumental in integrating forensic tools and enhancing customer experience through effective KPI tracking and NPS improvement projects. Larry J. also held key roles in compliance and risk management within Vodafone, ensuring regulatory adherence across UK retail and contact center operations. Larry J. holds a BBA degree from FSC.