Medallia
Lauren Salmon is an accomplished leader in customer success and account management with extensive experience in driving renewals and expansions. Currently serving as the Director of Emerging Enterprise CSM at Medallia, Lauren oversees a team managing an $18M book of business. As a Board Member at WIRB-Copernicus Group and a former Senior Manager at Cloudbeds, Lauren successfully expanded customer success operations from 1 to 50 global CSMs, achieving a 96% net revenue retention in the first year. Additionally, Lauren has a strong background in strategic advisory roles, non-profit funding, and sales, having contributed to various organizations including Mogl and Cause and Effect Evolutions. Lauren holds a BA in Sociology from Arizona State University and certifications in grant writing.
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Medallia
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Over a thousand of the world’s leading brands trust Medallia Experience Cloud™, a software-as-a-service (SaaS) platform, to win through customer experience. Through their platform they capture feedback everywhere their customers are, understand it in real-time, and deliver insights and action across their organization. This empowers organizations and their employees to embed the pulse of the customer into their daily decisions. Through Medallia Experience Cloud, companies can create more loyal customers, grow faster, reduce costs and improve corporate culture.