Dorothea Habtamu

Dorothea Habtamu is an experienced IT professional specializing in first-level support, with a career spanning multiple companies since 2015. Currently serving as a First Level IT-Support-Engineer at Medialine Group since December 2022, Dorothea has previously worked in IT Fieldservice for Unisys Germany and Umicore Germany, demonstrating expertise in Windows 10 rollout, software installation, asset management, and user support for various devices. Earlier roles included Deskside Support Engineer, Customer Service, IT Helpdesk, and IT Kundenservice, showcasing a consistent focus on user assistance and technical support across different platforms and tools such as Office 365, Service Now, and Active Directory. Dorothea holds a Diplom in Biology from the University of Bonn and has completed training in Windows Server 2012 R2.