Damien Duponchelle

Damien Duponchelle has a diverse work experience spanning over two decades. Currently, they are working at mediarithmics as a VP Support, a role they started in January 2023.

Prior to their current position, Damien worked at SEIF as a Consultant in Zendesk and Relationship Client. Damien held this role from December 2020 to December 2022.

Before SEIF, Damien served as the Head of Customer Care at QuickSign from March 2020 to November 2020.

From 2017 to 2020, Damien worked at Splio, initially as the Support Team Leader for Europe from October 2017 to January 2019, and later as the Support & Data Integration Director from February 2019 to March 2020.

Damien gained significant experience at Centreon, where they held multiple roles. Damien started as a Software Developer in 2007 and then became a Monitoring Expert from November 2009 to May 2011. Subsequently, Damien took on the position of Head of Professional Services at Centreon from June 2011 to September 2017.

Earlier in their career, Damien worked as a Software Developer at a Global Service Provider from 2006 to 2007, and as a System and Network Administrator at Orbytes Ingenierie from 2005 to 2006.

Overall, Damien's work experience showcases their expertise in support and customer care, as well as their technical skills in software development, monitoring, and network administration.

Damien Duponchelle obtained a Licence Professionnelle in "Administration de réseaux et systèmes" from Université Paris-Est Marne-la-Vallée in 2007-2008. Damien then pursued a Master's degree in "Management de projet" with a focus on "Applications Informatiques, Gestion, Education aux Médias, E-formation" at the same university from 2008 to 2009. In addition to their formal education, Damien has also obtained several certifications, including the Zendesk Support Administrator Expert I and the Zendesk Support Administrator Master Exam from Zendesk in August 2021 and January 2021 respectively. Damien also holds the ITIL Foundation Certificate in IT Service Management from EXIN, obtained in April 2011.