Yahaira Febriel

Yahaira Febriel is an experienced Human Resources Generalist currently working at Megsoft since November 2022, focusing on onboarding and offboarding processes as well as documentation management. Prior to this role, Yahaira served as an Administrative Manager and Human Resources Manager at Ruby Staffing, where responsibilities included monitoring office inventory and training staff to enhance team dynamics. A background in customer service leadership was developed through several supervisory positions at companies like Teleperformance and APAC, where initiatives were implemented to boost employee morale and improve operations. Yahaira's educational qualifications include a degree in Human Resources from EDUTEC, various customer service and leadership programs from Teleperformance, and certifications in call center supervision and management.