Yiromys Vallejo

Yiromys Vallejo is an experienced Customer Experience Associate currently employed at Melio since November 2022, providing customer support through live chat and email while collaborating with internal teams to resolve issues. Previously, Yiromys was a CX Fellow at KindWork, where a top 20% acceptance rate was achieved in a rigorous Customer Experience Fellowship, enhancing skills in communication and customer interaction. Other roles include Patient Care Representative at CITYMD, where patient intake and insurance processing were managed, Front Office Receptionist at Fancy Feet Dance Studio, and Front Office Team Lead at Big Apple Auto Collision, where efficiency was significantly improved. Yiromys is pursuing a Bachelor of Business Administration at Southern New Hampshire University, with an expected graduation in May 2024.