Milena Juchniewicz

Milena Juchniewicz is an experienced professional with a strong background in customer service and complaint management, currently serving as a Complaints and Customer Service Specialist at Menlo Electric S.A. since October 2022. Responsibilities include developing complaint procedures for Polish and European markets, coordinating the goods returning process, and managing communication with customers while collaborating with various departments. Previous roles include Helpdesk Specialist at Ecologic.io, focusing on technical support and customer inquiries, and Junior Customer Service Specialist at Cartrack Polska, where Milena handled after-sales service and contract renewals. Additionally, experience includes roles at Empik Group and Grupa Polskie Składy Budowlane S.A., along with education from Warsaw University of Technology. Proficiency in various software tools such as ticketing systems, CRM, and Microsoft Office is demonstrated throughout the career.