Bongumusa Dlamini

Bongumusa Dlamini is an experienced IT professional with a strong background in technical support and systems engineering. Currently serving as a Level 2 Support Engineer at Merchants since April 2021, Bongumusa specializes in optimizing system updates and implementing new protocols while considering employee preferences. Previous roles include Technical Specialist at ITEX, providing user support and ensuring customer satisfaction, and IT Systems Engineer at Protect Identity (PTY) LTD, where Bongumusa delivered technical support and troubleshooting. Earlier experience includes IT Administrator & Technician at CTU Training Solutions, where Bongumusa configured networks and managed day-to-day operations. Educational credentials include a degree in IT Systems Engineering from CTU Training Solutions, completed between 2016 and 2018.