Zenda Ferreira

Zenda Ferreira has worked at Merchants since July 2007, starting as a Quality Assurance Analyst. Over the years, Zenda has taken on roles such as Customer Service Team Manager, Complaints Team Manager, and currently serves as the Senior Customer Service Manager (Operations Manager). In their current role, Zenda manages a team of Customer Service Managers and ensures that Key Performance Indicators are met through coaching, training, and disciplinary methods. Throughout their career, Zenda has consistently demonstrated strong organizational skills and a commitment to meeting deadlines.