Zenda Ferreira

Senior Customer Service Manager (operations Manager) at Merchants

Zenda Ferreira has worked at Merchants since July 2007, starting as a Quality Assurance Analyst. Over the years, Zenda has taken on roles such as Customer Service Team Manager, Complaints Team Manager, and currently serves as the Senior Customer Service Manager (Operations Manager). In their current role, Zenda manages a team of Customer Service Managers and ensures that Key Performance Indicators are met through coaching, training, and disciplinary methods. Throughout their career, Zenda has consistently demonstrated strong organizational skills and a commitment to meeting deadlines.

Location

Cape Town, South Africa

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Merchants

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Merchants is a global leader in business process outsourcing; a critical element for mid-large scale operations with multiple teams and channels. Offering comprehensive digital outsource services Merchants is your partner is efficient divisional synergy.