Samantha B.

Samantha B. is an experienced IT professional currently serving as the IT Service Delivery Manager at Mercy Community since March 2022. Prior to this role, Samantha held various positions at Brennan IT, including Transition Team Lead and Service Transition Specialist. Samantha has a robust history in service delivery management, having worked with Agnostico Pty Ltd, Brisbane City Council, and UXC, where leadership of service desk teams and transition management were key responsibilities. Before transitioning into the IT sector, Samantha gained valuable experience with Optus in various roles, including Customer Delivery Manager and Senior Customer Delivery Specialist. Samantha holds a degree in Health Science (Nutritional Medicine) from Endeavour College of Natural Health and a Graduate Certificate in Analytics from UNSW Business School.