Brooke Jones

Brooke Jones is the Senior Operations Manager at Merit America. Brooke has also worked as a Customized Employment Consultant and a Catering & Events Coordinator.

Brooke has always been interested in helping people. Brooke started their career as a cashier, but was promoted to Catering & Events Coordinator after only six months. In this role, they were responsible for handling all catering inquiries and delivery arrangements, developing and maintaining customer relationships, and promoting the business through off-site community events and marketing materials.

When they saw an opportunity to help people with disabilities find meaningful employment, they took it and became a Customized Employment Consultant. In this role, they managed a caseload of diverse job seekers, created individualized plans for employment, facilitated the process of identifying skills, interests, and conditions for success, and actively networked throughout the community to establish relationships with employers and organizations.

Now as the Senior Operations Manager at Merit America, Brooke is able to use their knowledge and experience to help even more people achieve their goals.

Brooke Jones reports to Ryan Ouellette, VP, Program Operations. Some of their coworkers include Megan Emacio - Senior Program Director, Karin Iwasaka - Program Success Manager & Career Coach, and Beau Gilbert - Program Success Manager & Career Coach.