Nickie Wigdahl

Director Of Client Services - Americas at DataSite

Nickie Wigdahl has a diverse work experience spanning several industries. Nickie is currently working as the Director of Client Services - Americas at Datasite since March 2022. Prior to this role, they served as a Client Services Manager at Datasite from January 2020 to March 2022.

Before joining Datasite, Nickie worked at Thomson Reuters as a Business Agility Coach from March 2019 to January 2020. In this role, they mentored cross-functional teams and leaders, facilitated workshops to drive agile initiatives, and coached teams in agile best practices.

Prior to Thomson Reuters, Nickie worked at FindLaw, part of Thomson Reuters, from January 2015 to March 2019. Nickie held the position of Technology Manager - Production Support & Application Support, where they resolved tickets for business partners and established incident communication and problem management best practices. Nickie also served as the Production Support - Team Lead from November 2013 to January 2015 and as a Project Manager - Technology from October 2012 to November 2013, leading multiple projects using Agile and Waterfall methodologies.

Nickie also has experience in the education sector, having worked as a Student Teacher at Augsburg College from January 2010 to April 2012, where they taught half-day Kindergarten.

Earlier in their career, Nickie worked at International Decision Systems from January 1996 to June 2010 in various roles. Notably, they served as a Software Support Consultant, managing software application engineers and leading software implementations for global clients. Nickie also held the roles of Client Support Manager, Software Support - Team Lead, and Software Support Analyst during their time at the company.

Overall, Nickie Wigdahl has a strong background in client services, project management, agile coaching, and software support, with experiences in both the M&A industry and the education sector.

Nickie Wigdahl has a Master of Arts in Education (MAE) with a focus on Elementary Education and Middle School Language Arts from Augsburg University. Nickie also holds a Bachelor of Science degree in Fashion Merchandising with a minor in Business Administration from Utah State University. Additionally, they have obtained the Certified ScrumMaster® (CSM®) certification from the Scrum Alliance in December 2018. Furthermore, they hold a Minnesota Teacher Licensure from the Minnesota Department of Education, which was obtained in April 2012.

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Timeline

  • Director Of Client Services - Americas

    March, 2022 - present

  • Client Services Manager

    January, 2020