Mesh Payments
- Customer Support Representative
Customer Support Representative
Customer Service · Thailand
Job description
At Mesh, we lead the way in revolutionizing Travel & Expense management for global enterprises. Our innovative solutions are streamlining travel and expense processes for thousands of companies, continuously expanding our reach and impact. As we push the boundaries in the T&E sector, we seek proactive innovators, strategists, and visionary thinkers eager to drive this transformative journey forward. If you are passionate about technology and committed to enhancing business efficiency across various domains, Mesh Payments offers the ideal platform for your ambitions. Join us and redefine how businesses manage travel and expenses, one innovative solution at a time. Mesh is headquartered in NY, with offices in NYC, Tel Aviv, and Austin.
Working at Mesh, you’ll join a collaborative and innovative team environment where your ideas are valued and your professional growth is encouraged. Embrace the opportunity to work on challenging projects that redefine business efficiency across multiple sectors. We support a hybrid work model that blends in-office collaboration with the freedom and flexibility of remote work, accommodating diverse working styles and life needs.
About the position
We are looking for a freelance Customer Support Representative to join the Mesh team. The team is responsible for providing global first-class service to customers of all permission levels via phone, chat, and email.
What will you do?
- Support customers via multiple support channels - live chat, e-mails, and phone calls.
- Work on a few platforms simultaneously with constant internal communication.
- Become a Mesh platform expert - learn the ins and outs of Mesh platform capabilities to guide customers on “how to” things.
- Provide step-by-step tutorials to customers verbally and/or in writing.
- Escalate technical issues to our solutions team.
- Identify and escalate complex or unresolved issues to the appropriate departments or higher-level support teams.
What should you have?
- Availability for 4 shifts a week including weekends and holidays, based on business needs.
- Fluent in Hebrew and English, written and spoken - MUST.
- Experience in a customer support role or similar customer-facing position - an advantage.
- High service level awareness with a problem-solving attitude and excellent communication skills.
- Tech-savvy with an ability to learn and adapt to new technologies quickly and efficiently.
- Ability to multitask, prioritize, and manage time effectively to meet customer needs and deadlines.
The position is for a freelance contractor, payment will be made via invoices only.
The hourly fee range is 18$-20$ depending on compatibility with the job requirements.
EEO STATEMENT
At Mesh we want to ensure everyone has an equal chance to participate and make a difference. Mesh is an equal-opportunity employer and prioritizes building a diverse and inclusive workplace. We provide equal employment opportunities to all employees and applicants of any type and do not discriminate based on race, color, religion, national origin, gender, age, sexual orientation, physical or mental disability, genetic information or characteristic, gender identity, and expression, veteran status, or other non-job-related characteristics or other prohibited grounds specified in applicable federal, state, and local laws. Mesh’s policy is to comply with all applicable laws related to nondiscrimination and equal opportunity and will not tolerate discrimination or harassment based on any of these characteristics. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training.
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