Customer Onboarding Specialist

Join MetaCompliance as an Onboarding Specialist and take the helm in guiding our customers through their journey with our cloud-based SaaS solution. As an integral part of our Customer Experience Team, you'll lead the onboarding process, ensuring seamless integration and providing unparalleled support every step of the way.

At MetaCompliance, we offer a cloud-based SaaS solution to help organizations safeguard their staff online, secure vital information, and prevent reputational harm. As an Onboarding Specialist, you'll play a pivotal role in this mission, utilizing your onboarding expertise to support the implementation and utilization of our cutting-edge solutions.

As an Onboarding Specialist at MetaCompliance, you'll wear many hats, including project management, product training, and professional onboarding, all while delivering top-notch customer service. Our team is growing rapidly, and we're on the lookout for individuals who are not only passionate about technology but also excel in ensuring customer satisfaction.

In this role, you'll be at the forefront of our expansion, guiding our customers through the onboarding process with precision and care. Your expertise in project management will ensure seamless transitions, while your commitment to excellence will leave a lasting impression on our clients.

If you're ready to dive into a dynamic environment where every day brings new challenges and opportunities for growth, MetaCompliance is the place for you. Join us and become a driving force behind our continued success in revolutionizing the way organizations safeguard their digital assets.​

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The Role offers a competitive bonus scheme to all successful team members, with the addition of quarterly incentives.

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Principle Duties & Responsibilities:

• ​Successfully facilitate the seamless transition of new clients from the Sales team to the MetaCompliance platform.

• Provide thorough and engaging training and awareness services on MetaCompliance's products and services.

• Develop robust working relationships with your designated customer base.

• Establish yourself as a trusted advisor and expert in onboarding for your designated customer base.

• Rapidly acquire a deep understanding of the cyber security industry to grasp our customers' objectives for software utilization.

• Flexibility to work outside standard UK business hours.

• Readiness to travel to customer sites, both domestically and internationally.​

Essential Requirements:

• ​Degree Qualification in any discipline(full training will be provided) OR Minimum 1 year experience dealing with B2B Customers.

• First-class written & verbal communication skills.

• Excellent coordination, time management & presentation skills.

• Ability to work as part of a team & individually.

• Ability to deliver effectively against set targets under minimal supervision.

• Ability to learn quickly & effectively.

• Ability to perform at a very high level within a customer-facing, fast-moving environment.

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Desirable Requirements:

• ​Language skills in any European language would be favourable.

• Knowledge of the SaaS model, and the customer onboarding process

• Experience working in a Project Management role.

• Experience working with e-learning systems.

• Experience in delivering training/coaching in IT software settings.

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FULL TRAINING WILL BE PROVIDED.

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Statement on Fair Employment and Equal Opportunities:

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MetaCompliance Ltd wishes to ensure equal opportunity is given to all job applicants.  This company will not discriminate on the grounds of race, gender (including gender reassignment status), sexual orientation, religious belief, political opinion, marital status, age or disability.

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Applicants should note MetaCompliance Ltd complete Access NI background checks on all candidates offered a position.