Reynante Bawalan

Reynante Bawalan has a diverse and extensive work experience in various roles within the contact center and client services industry.

Reynante started their career in 2003 at TELUS International Philippines, where they worked as the Senior Operations Manager for client care operations. During this time, they gained experience in ensuring program efficiency and profitability, providing strategic direction, maintaining client relationships, and managing costs within budgeted guidelines.

In 2010, Reynante worked at TELUS as a Subject Matter Expert, participating in an end-to-end review of TELUS' Consumer operations. Reynante presented findings and recommendations to senior leadership to support the development of a customer-centric culture.

From 2015 to 2017, Reynante served as the Operations/Site Manager for Customer Experience Support at Harte Hanks. Their responsibilities included overseeing site operations, achieving contractual account performance metrics, managing financial resources, and supervising a team of supervisors.

Since 2017, Reynante has been with MetaSource, where they held multiple roles. Reynante started as a Client Services Manager, managing client relationships, ensuring SLAs were met, handling contracts and renewals, and resolving conflicts. In 2019, they took on the role of Sr Client Services and Contact Center Manager, before becoming the Genesys Cloud Administrator in the same year. Currently, they are the Director of Contact Center Operations.

Overall, Reynante Bawalan's work experience showcases their expertise in contact center operations, client relationship management, strategic planning, and team leadership.

Reynante Bawalan has a diverse education history. Reynante first attended Ateneo de Manila University from 1992 to 1996, where they obtained a high school/secondary diplomas and certificates. Reynante then moved on to the University of the Philippines from 1996 to 1999, earning a Bachelor of Science degree in Biology. Their education continued at AMA University from 1999 to 2002, where they studied Mass Communications and received a Bachelor of Arts degree.

In addition to their formal education, Reynante has also obtained several certifications. Reynante completed courses such as "WordPress 5 Essential Training" and "WordPress 5 Essential Training: Site Administration" at Lynda.com in May 2020. In January 2020, they completed the "Statistics Foundations: 1" course at Lynda.com. Other certifications obtained by Reynante include "Tableau Essential Training," "Data Science Foundations: Fundamentals," "Excel: Macros and VBA for Beginners," "Data Science & Analytics Career Paths & Certifications: First Steps," "Microsoft Planner Essential Training," "Excel 2016 for Power Users," "Managing Project Communications and Risks," "Defining Project Scope and Managing Resources," "Developing Project Schedules and Budgets," "Introduction to SQL Server," "Microsoft Access (2016)," "MySQL Fundamentals," "SQL Server Reporting Services Playbook," "Beginner's Guide to Project Management," and "Data Science: The Big Picture." These certifications were obtained between 2019 and 2020 from online platforms such as Lynda.com and Pluralsight.

Overall, Reynante has a combination of formal education and online certifications, demonstrating their commitment to continuous learning and acquiring different skill sets.