Essam Rankousi

Essam Rankousi is an experienced IT professional with a comprehensive background in technical support, systems administration, and presales engineering. Currently serving as a Service Desk Analyst at Metro Supply Chain since February 2022, Essam has previously held roles such as Senior Information Technology Officer at WeSecure and Service Desk Technician Co-OP at Trapeze Group. With extensive experience at Syriatel Mobile Telecom spanning over a decade, various positions included End User Systems Specialist, Help Desk & IT Coordinator, and ISP Support Team Representative. Essam possesses a Bachelor's degree in Information Technology from Syrian Virtual University and a Higher National Diploma in Computing and Business Application from Edexcel BTEC. The expertise includes ITIL service delivery, user support, software migrations, and network management.